FREE SHIPPING ON ORDERS FROM $120
Where do you ship to and from?
The Highland Folk studio is based in the Southern Highlands, Sydney Australia, and ship around Australia, USA, and NZ.
What are your processing times?
Orders will be dispatched within 3-7 business days after placing your order excluding public holidays and weekends. You will receive a shipping confirmation email from us with tracking details as soon as your order is dispatched.
Our courier is Australia Post.
Standard Delivery within 2-7 working days from the day of dispatch.
Express Delivery within 2-3 working days (3-5 working days for regional areas) from dispatch
International shipping can range. Approx 9-25 days.
How can I track my order?
Shipping details are emailed to you as soon as your order is processed!
Email admin@thehighlandfolk.com.au for any shipping/processing inquiries.
My parcel has had an attempted delivery, what should I do?
Usually when there has been an attempted delivery of your parcel it is being held at your local post office for you to collect. The first thing you should do is contact your local post office and ask if they have any information about the parcel. Parcels are usually held for up to two weeks. Check your tracking for more info. If you have no luck, please send us an email at admin@thehighlandfolk.com
How much is shipping?
FREE Standard Delivery on Australian orders over $120 AUD
$11.15 Standard Delivery on orders under $120 AUD
$16.00 Express Delivery on all Australian orders
USA: Standard delivery of $65.00AUD
NZ: Standard delivery of $28.50AUD
What is your return/refund policy?
We currently do not offer returns or exchanges for our products as they are all made-to-order just for you! However, if a product arrives damaged, please contact us at admin@thehighlandfolk.com.au
